What a manager must communicate…

Perpetual motion with light bulbs. Idea concept on gray background

Operation vs. Communication Tools Your team creates all kinds of reports, spread sheets and slides to plan, run, measure, and report on what you are doing in your operation. Of course you need these detailed materials to run your function -- but please don’t inflict them on others! Your "inside voice" These reports are your Operational Tools. Your operational tools are created in what I refer to as your “inside voice” -- the language you use inside your organization -- a robust language full of detail, acronyms and functional jargon. Your version may be a detailed project plan, a package of spreadsheets, or lengthy presentation full of charts and tables -- you might keep Continue Reading

How to increase your value

increase value2

I see (broadly, for the sake of this discussion) two types of people in their careers. 1. People who see their job description as a minimum requirement, and respond with the minimum effort to collect a paycheck. 2. People who see their role as a contract with the business to deliver value, and they are [...]

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Social Media ROI for Business (and Careers)


This month’s webinar was on the topic of Social Media ROI. If you missed it, you can download the recording. In this webinar I the opportunity to interview Erik Qualman, who is has a remarkable background. Erik Qualman (Equalman online) is an MBA Professor at the Hult International Business School. For the past 16 years [...]

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Imagined power vs. Real power and respect

real or imagined power

People often ask me if it was hard for me to go from running really large organizations to having my own (implied — “much smaller”) company. This was never an issue for me because I always maintained a psychological distance between the power of my role, (managing a $1B+ global business, multi-hundred-milion dollar budget, and [...]

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Is your team missing deadlines?


When nothing happens… The reason why so many organizations have so much trouble doing what they intend to do, on time, is because when they fail to meet a deadline, nothing happens. The dates come and go and no one talks about it. And then there is no new focused deadline established because no one [...]

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