http://www.azzarellogroup.com/blog/2008/10/08/service-or-torture/ Practical Insights on Business Leadership and Personal Success Wed, 08 Feb 2012 12:46:26 +0000 hourly 1 http://wordpress.org/?v=3.1 http://www.azzarellogroup.com/blog/2008/10/08/service-or-torture/comment-page-1/#comment-3929 Patty Azzarello’s Blog » Blog Archive » The Polar Bears have had it… Mon, 31 Aug 2009 19:13:36 +0000 http://azzarellogroup.com/blog/?p=151#comment-3929 [...] Customer Cost or Care? Customer Value and the P&L Service or Torture? [...] [...] Customer Cost or Care? Customer Value and the P&L Service or Torture? [...]

]]> http://www.azzarellogroup.com/blog/2008/10/08/service-or-torture/comment-page-1/#comment-16 Scott Seiden Thu, 09 Oct 2008 17:37:51 +0000 http://azzarellogroup.com/blog/?p=151#comment-16 I too share the same BMW service story. They are more interested in the 5 rating than actually providing service. I love my BMWs, but when it comes time for my next auto purchase, I will consider other brands. For a brand that boasts about low maintenance and highest quality service, losing brand loyalty with customers should be a very big red flag. I too share the same BMW service story. They are more interested in the 5 rating than actually providing service. I love my BMWs, but when it comes time for my next auto purchase, I will consider other brands. For a brand that boasts about low maintenance and highest quality service, losing brand loyalty with customers should be a very big red flag.

]]> http://www.azzarellogroup.com/blog/2008/10/08/service-or-torture/comment-page-1/#comment-15 Jeff Cowan Thu, 09 Oct 2008 17:02:01 +0000 http://azzarellogroup.com/blog/?p=151#comment-15 Great advice as usual! I have to comment on the BMW story. As a LONG time BMW enthusiast (I actually bleed blue and white), I know exactly what you mean. I finally own a BMW new enough to have warranty via a dealer (aka, the $tealer). My experiences are so similar to yours and it's appaling. There is an up-side. independent BMW service facilities provide EXCELLENT service. And they don't even bother with surveys. I'm actually excited for the day my warranty runs out and I'm free of the $tealer debacle. Great advice as usual! I have to comment on the BMW story. As a LONG time BMW enthusiast (I actually bleed blue and white), I know exactly what you mean. I finally own a BMW new enough to have warranty via a dealer (aka, the $tealer). My experiences are so similar to yours and it’s appaling. There is an up-side. independent BMW service facilities provide EXCELLENT service. And they don’t even bother with surveys. I’m actually excited for the day my warranty runs out and I’m free of the $tealer debacle.

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