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•         CIO Survival Guide

CIO Survival Guide

Course Contents

Chapter 1. IT Credibility Challenges

• IT has credibility challenges built right in
• "DO Better" Challenges
• "Look Better" Challenges

Section 1. DO Better

Chapter 2: Business Conversation Makeover

• It's up to You
• Aligning your conversation with the business
• Useful templates for the discussion
• Assessing your current level of business conversation
• Work list for Chapter 2

Chapter 3: Establishing a Clear Desired Outcome for IT

• Mapping your IT strategy to specific Desired Outcomes in the business
• Desired Outcome Report
• Can't Fail list for the business
• Landmine: You're actually not spending money aligned with the business
• Getting your Desired Outcome Ratified
• Work list for Chapter 3

Chapter 4: The Service Level Agreement (SLA) Makeover

• Using SLA's to your advantage
• Measure things the business cares about
• Take a "top down" approach
• Work list for Chapter 4.

Chapter 5: Develop Your Personal Leadership Strategy

• Why you need to build and live your personal brand
• Why you need to be seen as a great leader by your own team, and how to do it
• Developing your leadership priorities
• Managing what you are known for
• Work list for Chapter 5

Section 2. LOOK Better

Chapter 6: Your Service, Your Help Desk, Your Brand

• Stop thinking of your help desk as a help desk
• Let the business define the services
• Your website as your "storefront"
• The human touch
• Service on Purpose
• Know your customers
• Work list for Chapter 6

Chapter 7: Managing Stakeholders and Risk Areas

• The CEO
• The COO
• The CFO
• The Board of Directors
• Marketing
• Sales/Channel Relationship
• Business Unit Relationships
• Employees
• Work list for Chapter 7

Chapter 8: Building your Stakeholder Communication Plan

• Why bother?
• The Business Priority Report
• The SLA Report
• The Cost Management Report
• Stakeholder Communications Action Plan and Template
• Final Thought: The Impact Report
• Work list for Chapter 8

Chapter 9: IT Budget Makeover - presenting your budget so you get to keep it.

• Typical IT Budget and Issues
• Left Column Makeover - Aligning with the Business
• Headings Makeover - Get some Negotiating Room
• Musts, Current Projects, New Initiatives, and Strategic Investments
• Business Aligned Rollup
• It's Good for You too!
• Work list for Chapter 9

Chapter 10: Do a Bigger Job

• Have better meetings
• Work with CMO to Drive the Business
• Take Ownership of a Strategic Initiative
• Join a Board of Directors

Conclusion and Additional Resources